Warranty & Initial Defect Policy
Transmitter Warranty
JR PROPO transmitters purchased from Dee Force are covered by a one-year warranty beginning on the date of delivery. To request warranty service, please email us within one year of delivery at sales@deeforce.net before sending the product.
After contacting us, complete the Service Request Form on our Service and Repairs page and include the completed form in your package. Dee Force will inspect the product after it arrives. Products are inspected in the order they are received. After inspection, Dee Force will determine whether the claim is covered and whether repair or replacement is appropriate based on the product’s condition.
If a replacement is approved, Dee Force will pay the shipping cost to send the replacement product.
Products Other Than Transmitters
Products other than transmitters are not covered by an additional express warranty, except for the initial-defect replacement described below.
To be considered for an initial-defect replacement, your email notice must reach Dee Force within 30 calendar days of delivery. You do not need to complete the return and inspection within those 30 days; the email notice must be received within the 30-day period.
Before sending the product, please email us at sales@deeforce.net. After contacting us, complete the Service Request Form on our Service and Repairs page and include it in your package. Dee Force will inspect the product after it arrives. Products are inspected in the order they are received.
If the inspection confirms an initial defect, Dee Force will provide a replacement product at no charge. Dee Force will pay the shipping cost to send the replacement. If the replacement is out of stock, it will be shipped once it is back in stock.
Inspection Results and Paid Repairs
If an inspection determines that a claim is not covered, or that repair may involve a charge, we will email you an estimate. We will ask for your approval before proceeding with any chargeable repair.